Tiger Feet Direct Trade Delivery

Royal Mail Strike Action

At the moment there are no new strike dates announced for 2023, but Royal Mail are still clearing a backlog of items from December.  Please allow extra time for any Royal Mail deliveries.

DPD

DPD anticipate being able to offer their usual next-day service from January. 
We would still recommend ordering as much in advance as possible to avoid disappointment.  

When will we ship your order:

Order Placed:	Will Be Shipped On:
Saturday and Sunday	Monday
Monday Before 1pm	Monday
Tuesday Before 1pm	Tuesday
Wednesday Before 1pm	Wednesday
Thursday Before 1pm	Thursday
Friday Before 1pm	Friday

If your order date or delivery date is a Bank Holiday please add an extra working day to the shipping date

 Once you receive an email to say your order has been sent for picking and packing we cannot amend, cancel or add anything to your order.

 

 Christmas & New Year Opening & Shipping

 

Order Placed:	Shipped On:
By 9am Fri 23rd Dec	Fri 23rd Dec
After 9am Fri 23rd Dec and by 1pm Wed 28th Dec	Wed 28th Dec
By 1pm Thu 29th Dec	Thu 29th Dec
By 1pm Fri 30th Dec	Fri 30th Dec
After 1pm Fri 30th Dec and by 1pm Tue 3rd Jan	Tue 3rd Jan

 Customer Service Over Christmas & New Year

Our wonderful customer service team will be on the phones, live chat, and email at these times over Christmas and New Year:

Friday 23rd Dec - 8.30am to 11am
Monday 26th Dec - Closed
Tuesday 27th Dec - Closed
Wednesday 28th Dec - 8am to 4.30pm
Thursday 29th Dec - 8am to 4.30pm
Friday 30th Dec - 8am to 4.30pm
Monday 2nd Jan - Closed

From Tuesday 3rd January we're all back to normal.

UK MAINLAND SHIPPING COSTS:
(excluding Scottish Highlands & Islands)
Orders under £25 (ex VAT)

DPD Next Working Day Delivery	£6.25 + VAT
DHL UK (1-2 Day Express)	£8.75 + VAT
DPD Next Working Day AM (Delivery before 12noon)	£9.75 + VAT
DPD Saturday Delivery	£7.95 + VAT
Royal Mail 1st Class	£3.75 + VAT
Royal Mail 2nd Class	£3.00 + VAT

 

Orders over £25 and under £90 (ex VAT) 

DPD Next Working Day Delivery	£3.75 + VAT
DHL UK (1-2 Day Express)	£5.00 + VAT
DPD Next Working Day AM (Delivery before 12noon)	£7.25 + VAT
DPD Saturday Delivery	£4.95 + VAT

 

Orders over £90 (ex VAT)

DPD Next Working Day Delivery	FREE
DHL UK (1-2 Day Express)	£5.00 +VAT*
DPD Next Working Day AM (Delivery before 12noon)	£3.50 + VAT
DPD Saturday Delivery	FREE

*Orders over £150 (ex VAT) will qualify for free DHL UK Express 1-2 Day Shipping.

 

There are some postcodes in Scotland where DPD can only offer a 2 Day Service, please get in touch to check if your delivery might be affected.

         We have separate shipping options for Scottish Highlands and Islands - please select 'Highlands & Islands in the basket page'.

The order value is calculated as the total value of products in your basket, excluding VAT and delivery charges.

DPD delivery can be anytime between 8 am and 7 pm.

Delivery To Northern Ireland

Courier (2-3 Days)	Orders up to £25 (ex-VAT)	£18.00 + VAT
	Orders £25 - £90 (ex-VAT)	£15.00 + VAT
	Orders over £90-£250 (ex-VAT)	£8.50 + VAT
	Orders over £250 (ex-VAT)	FREE
Royal Mail 1st Class*	Orders up to £25 (ex-VAT)	£3.75 + VAT
Royal Mail 2nd Class*	Orders up to £25 (ex-VAT)	£3.00 + VAT

Delivery To Scottish Highland/Islands

Courier (2-3 Days)	Orders up to £25 (ex-VAT)	£18.00 + VAT
	Orders £25 - £90 (ex-VAT)	£15.00 + VAT
	Orders over £90-£180 (ex-VAT)	£8.50 + VAT
	Orders over £180 (ex-VAT)	FREE
Royal Mail 1st Class*	Orders up to £25 (ex-VAT)	£3.75 + VAT
Royal Mail 2nd Class*	Orders up to £25 (ex-VAT)	£3.00 + VAT

*We reserve the right to alter the method of shipping if due to the weight/size of the parcel this is deemed necessary.  Please see our terms and conditions for full details.

Delivery To Isle Of Wight

Courier Delivery	Orders up to £50 (ex-VAT)	£11.95 + VAT
	Orders £50-£90 (ex-VAT)	£8.95 + VAT
	Orders £90-£250 (ex-VAT)	£5.95 + VAT
	Orders over £250 (ex-VAT)	FREE

               

 

 Exports To EU Countries

Exports to EU Countries are DAP (delivered at place) and may be subject to import duty, VAT and customs clearance costs.  These are not included in our shipping costs and are your responsibility to pay in the destination country.

If you have an EORI number please include this in the Special Instructions on your order.

There will be a minimum order value of £130 (GBP) for EU deliveries except for delivery to these countries where there is no minimum order value:

• France
• Germany
• Netherlands
• Spain
• Ireland
• Italy
• Austria

 

Delivery To Republic Of Ireland

DPD Delivery (2-3 days)	Orders up to £25 (ex-VAT)	£21.50 + VAT
	Orders £90-150 (ex-VAT)	£14.95 + VAT
	Orders £150-£250 (ex-VAT)	£10.95 + VAT
	Orders over £250 (ex-VAT)	FREE

 

Exports To Non-EU Countries

Exports to non-EU countries may be subject to import duty, VAT and customs clearance costs.  These are not included in our shipping costs and are your responsibility to pay in the destination country.

There is no minimum order value on exports to non-EU countries.

Drop Shipping

We can ship items directly to your customer, the shipping costs are the same as our normal trade shipping prices.  The parcel will not include any paperwork from us or any of our printed tape on the box.  

Please enter your customer's name and address in the delivery address section during checkout and in the special instructions field type DROP SHIP.  

If a drop ship order is returned to us for any reason we will refund only the product cost to you and less any costs incurred by us in the return of the parcel.

 

Collect From Warehouse

You can collect your order from our warehouse in Leeds, West Yorkshire. 
When you receive a shipping confirmation email from us that means it is ready to collect.  If an order is placed before 10am Monday to Friday (not including Bank Holidays) it should be ready for collection later that day.  Orders placed after 10am will be ready to collect on the next working day.
Our collection counter is located in the till area of Paul White Ltd Leeds Branch and is open Monday to Friday 8.30am to 4.30pm.
Collection Address - 69 Upper Accommodation Road, Leeds, LS9 8LS