TigerFeet Direct - Party Supplies

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Tiger Feet Direct Privacy Policy

We will never sell your data.

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

(1)What information do we collect?

We may collect, store and use the following kinds of personal information:

(a)information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation

(b)information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services

(c)information that you provide to us for the purpose of registering with us

(d)information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.

(e)any other information that you choose to send to us.

(2)Using your personal information

Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a)administer the website;

(b)improve your browsing experience by personalizing the website;

(c)enable your use of the services available on the website;

(d)send you goods purchased via the website, and supply to you services purchased via the website;

(e)send statements and invoices to you, and collect payments from you

[(f)send you general (non-marketing) commercial communications;]

[(g)send you email notifications which you have specifically requested;]

[(h)If you have given consent to receive marketing information via email we may send you our newsletter and other marketing communications relating to our business which we think may be of interest to you (you can inform us at any time if you no longer wish to recieve marketing communications);

(i)provide third parties with statistical information about our users – but this information will not be used to identify any individual user;

(j)deal with enquiries and complaints made by or about you relating to the website;

(k)keep the website secure and prevent fraud;

(l)verify compliance with the terms and conditions governing the use of the website

We will not provide or sell your personal information to any third parties for the purpose of direct marketing.

All our website financial transactions are handled through our payment services provider, Sage Pay. You can review the Sage Pay privacy policy at www.sagepay.com. We will share information with Sage Pay only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

(3) Disclosures

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this privacy policy.

In addition, we may disclose your personal information:

(a)to the extent that we are required to do so by law;

(b)in connection with any ongoing or prospective legal proceedings;

(c)in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

[(d)to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

[(e)to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this privacy policy, we will not provide your information to third parties.

(4)International data transfers

We do not transfer your data to any international locations.

(5)Security of your personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

All electronic transactions entered into via the website will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).

(6)Policy amendments

We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.  From 1st May 2018 we will keep copies of previous privacy policies which you can request by emailing support@tigerfeetdirect.com.

We may also notify you of changes to our privacy policy by email.

(7)Your rights

Individuals located in certain countries, including the European Economic Area, have certain statutory rights in relation to their personal data. Subject to any exemptions provided by law, you may have the right to request access to Information we store about you, as well as to seek to update, delete or correct this Information. Instructions on how to do this are given below.

To the extent that Tiger Feet Party Ltd processing your Personal Data is subject to the General Data Protection Regulation, Tiger Feet Party Ltd relies on its legitimate interests, described above, to process your data.  

To contact our data protection officer please email support@tigerfeetdirect.com

Right to request information - You may instruct us to provide you with any personal information we hold about you. This information will be provided within 1 calendar month of the request.  Provision of such information will be subject to:

(a)the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

Right to erasure or retriction of processing - You have the right to request that we erase information we hold about you or restict the processing of infomation when:

a) it is no longer necessary for the purpose it was originally collected/ processed it for.

b) there is no overriding legitimate or legal interest to continue this processing.  We can refuse erasure if the information is needed to comply with legal obligations.

c) the supply of appropriate evidence of your identity has been provided (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

Please email support@tigerfeetdirect.com to request erasure.  We will respond to the request within 1 calendar month.

Right to object to processing - You have the right to object to the processing of information where:

a)the supply of appropriate evidence of your identity has been provided (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

Please email support@tigerfeetdirect.com with details of your objection.  We will respond to the objection within 1 calendar month.

 

You may remove your consent to receive marketing message via email at any time by clicking the unsubscribe link that is at the bottom of every marketing email we send or by emailing support@tigerfeetdirect.com.

(8)Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

(9)Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(10) Hotjar website analysis tool

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

(11) Contact

If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to support@tigerfeetdirect.com or by post to 69 Upper Accommodation Road, Leeds, LS9 8LS.

(12)Data controller

The data controller responsible in respect of the information collected on this website is Tiger Feet Party Ltd.

(13) Retention Period

We will retain Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Please note that we have a variety of obligations to retain the Data that You provide to us, including to ensure that transactions can be appropriately processed, settled, refunded or charged-back, to help identify fraud and to comply with anti-money laundering and other laws and rules that apply to us and to our financial service providers. Accordingly, even if You close Your Tiger Feet Direct Account, we will retain certain Data to meet our obligations. 

Once the period necessary has expired your personal information will be deleted from our servers.

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