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TigerFeet Direct - Party Supplies

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Privacy Policy & Cookie information

PRIVACY POLICY - TIGER FEET PARTY LTD

For Tiger Feet Party Ltd ("Tiger Feet Direct"), protecting your personal data is a priority. We comply with all relevant data protection legislation and the following privacy notice is intended to provide transparency about how we handle your personal data.

Personal data and the provision of services
When you order one of our products, we only ask for information that is essential to deliver our products and services to you or for invoicing reasons. In most cases this is limited to name, address and contact details.

Contract and invoicing data

Prior to sign up / ordering
On the Tiger Feet Direct web pages you can browse our products. You do not need to provide any personal information to do this.  We use cookies on our website, further information on this can be found further down this page.

Sign up
Upon either ordering our products or requesting a trade membership, we ask for data we need to provision the services. Your data is stored securely on our systems and you are able to access and change your data in the 'my account' section of the website once you are signed in.

Usage and content data

Usage data
We aim to provide quality and reliability but on occasion, issues may arise. In order to react quickly, it may be necessary to temporarily record usage and traffic data to provide to our Support staff. We do this to ensure we fulfil our obligations to you and to design products and services aligned to your needs

Usage of your data

The usage of your personal data
Some of your personal data we need for processing your order and for providing customer-focused services.

Data processing upon receiving your order
Our commitment to you is to provide value for money top products and services to our customers. In order to ensure smooth and trouble-free order processes, your order may be vetted and checked for fraud prevention before confirming your order.

Order and customer information
You will receive the order confirmation and information by email. We use the email address you have provided to order the product. You will also receive your invoices and helpful information in the same manner.

Product information
When you apply for a trade membership you can opt-in to receive emails containing tips, product information, offers and useful complementing products.  All our emails have an 'opt-out/unsubscribe' option in them.  

Improving our products and services
We have a legitimate interest to analyze the data we collect to improve our products and services. We use a variety of methods and tools to do this. As described in this policy, we collect data that relates to you; your usage of our products and services; and your interactions with us, for example when we send you correspondence, you contact our Customer Care department, or complete a survey. We also collect public data and data from third-parties to better understand our customers‘ needs. We protect your privacy through a range of technical and organizational measures tailored to each situation and respect your choices about how we use your data.

Transparency is our aim

All data we receive from you during the lifetime of your contract is used primarily to provide the level of service you would expect. We carry out statistical analyses to improve products and services. These analyses are conducted in compliance with data protection legislation and our internal privacy policies and processes.

Your rights

In respect of Art. 15 GDPR you have the right to obtain information as to whether or not your personal data are being processed. You also have the right to have your personal data rectified if it is inaccurate in accordance with Art. 16 GDPR, a right to be forgotten (Art. 17 GDPR), a right to obtain restriction of processing under given circumstances (Art. 18 GDPR) and the right to data portability stated in Art. 20 GDPR. You have the right to object to the processing of your personal data, as to where the processing is based on Art. 6(1) lit f GDPR.

If you wish to exercise one of these rights, please contact our data protection officer and we get this done for you.

Please email:

support@tigerfeetdirect.com

Supervisory authorities

You have the right to file a complaint with any supervisory authority.

Here you will find the contact information for the UK Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113

 

Website Privacy Policy Tiger Feet Party Ltd

1. Information about the collection of your personal data

The controller is:

Tiger Feet Party Ltd
69 Upper Accommodation Road
Leeds
LS9 8LS

Questions relating to data protection can be directed to our data protection officer by email at support@tigerfeetdirect.com

2. Your rights as a data subject

Right of access

You have the right to obtain information from us about the categories of data stored, the purpose of processing, the recipients of the data, the planned storage period and your rights regarding data protection. For personal data not collected directly from you, you have the right to be informed about the source of the data.


Right to rectification

If the personal data we process is inaccurate or incomplete, you have the right to have your data rectified.


Right to erasure

You have the right to request that we delete your personal data. In certain cases, however, your data cannot be deleted. For example, if your data is required for an active contract or for our accounting and statutory responsibilities.


Right to restriction of processing

You can request that we restrict the processing of your data in the following cases:

  • You have disputed the accuracy of data and you want us to stop using it pending final verification
  • The processing is unlawful, but you would prefer to restrict processing rather than have the data erased
  • We no longer need and would otherwise delete the data, but you still need it for the assertion, exercise or defence of legal claims
  • You have lodged an objection to the data processing, which is still under review 

In the event of a restriction, we will ensure that the personal data cannot be further processed or changed by us. If processing has been restricted in accordance with the above conditions, the controller will inform you before lifting the restriction.


Right to data portability

You have the right to receive the personal data that you provided to us in a structured, commonly used and machine-readable format and, if necessary, to have it transferred to third parties.

The right to data portability shall not apply to processing that is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.


Right to object

You have the right to object at any time to the processing of personal data that we process on the basis of a "legitimate interest"; this also applies to profiling based on these provisions.

We will then no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims.

You can object to data processing for the purpose of direct advertising at any time without providing a reason. If you object to processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

To exercise your right to object, you must submit an objection to us, the data controller. In some cases you can do this directly online (e.g. in the case of cookies) or from our emails (e.g. opting out of emails). You are also welcome to address your data protection concerns (e.g. your objection) directly to the responsible contact person at support@tigerfeetdirect.com


Right to withdraw

You have the right to withdraw your consent to future processing (e.g. to be contacted for advertising purposes) at any time.

Please send your notification of withdrawal to us at support@tigerfeetdirect.com

You can withdraw your consent for cookie-based data processing at any time by using your browser cookie controls.

Right to lodge a complaint with a supervisory authority

You also have the right to lodge a complaint with the supervisory authority responsible for data protection at any time.

Here you will find the contact information for the UK Information Commissioner's Office:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113

3. Visiting our website

We also collect personal data when you visit our website. We collect data when you order something from us, as well as when you view our websites or our profiles on social media. The details are explained below.


Cookies

We use cookies to optimise the design of our websites, to improve our products for you and to show you advertising tailored to your interests in cooperation with third-party providers.

What they are and how we use them

Cookies are small text files that the browser stores on your device (computer, smartphone, tablet, etc.) when you visit a website. When you visit the Tiger Feet Direct information is collected and stored through cookies. The advantage of cookies for you is that they can improve your browsing experience because your habits and needs can be identified. Cookies help to provide, keep up to date, and constantly improve services.

There are several types of cookies that you can read about in more detail below.

EU regulations require us to inform you of what they are and give you the option to prohibit them if you wish.

Origin Of Cookies

 First-party cookies: deposited and managed directly by Tiger Feet Party Ltd. We use cookies of this kind, for example, to collect information about your user behaviour on our website for IONOS.

- Third-party cookies: deposited and managed by partners to perform statistical analysis about how users navigate the Tiger Feet Direct website or for marketing purposes. This analysis is performed completely anonymously.

Tags
Tags is an umbrella term for sections of code that can be integrated into websites and used for various functions, such as basic tracking (tracking pixels) or complex data transmissions (e.g. conversion tags).
Pixels (also called pixel tags, counting pixels, or 1x1 pixels)
This method refers to a graphic, which due to its small size at 1x1 pixel cannot be visually detected when visiting a website and is usually transparent. A pixel can only transmit very limited information, e.g. indicate a "1" (goods purchased) or "0" (goods not purchased).
Script (also known as JavaScript)
The script language is similar to a programming language in its ability to carry out more complex commands or instructions.

Purpose Of Type Of Cookies

Required Cookies - Technically required cookies enable the website's basic functionality and usability. Among other things, these cookies ensure smooth navigation on the site. Cookies store, for instance, the language you have selected or the contents of your shopping cart. In addition, access to tools with restricted access is also possible. To this end, service providers are also used. However, the responsibility and control for the processing of data lies with us.

The legal basis for the use of these cookies is Art. 6 para. 1 of the European Union's General Data Protection Regulation (GDPR). We require this information in order to provide you with these online services.

We have currently included the following tags from service providers in this category:

Cookie Name Company Purpose Validity
ASLBSA Tiger Feet Party Ltd Optimise response rate between visitor and site Session
ASLBSACORS Tiger Feet Party Ltd Preserves users states across page requests Session
ASP.NET_SessionId Tiger Feet Party Ltd Preserves visitor's session state across page requests Session
rc::a Google.com Distinguish between humans and bots to make valid reports on use of website Persistent
rc::c Google.com Distinguish between humans and bots Session
test_cookie doubleclick.net Check if users browser supports cookies 1 day
UserBasket Tiger Feet Party Ltd Stores users basket across devices 2 months


Live Chat Cookies
– Enables our website to remember information that changes the way the website behaves or looks, like use of the live chat.

Name Company Purpose Expiry
SnapABugHistory Tiger Feet Party Ltd Registers a Unique ID that identifies the users device in the event of online assistance 1 year
SnapABugRef Tiger Feet Party Ltd Registers a Unique ID that identifies the users device in the event of online assistance 1 day
SnapABugUserAlias Tiger Feet Party Ltd Allow website support to see previous issues and reconnect with previous supporter 1 year
SnapABugVisit Tiger Feet Party Ltd Registers a Unique ID that identifies the users device in the event of online assistance Session

 

Analytic Cookies - Cookies for analysis and advertising purposes allow statistics about website visitors to be collected, such as the number of visitors to different areas of the website, frequency of visits, or user behaviour and habits. The navigation, services and offers provided by Tiger Feet Party can be improved. To this end, service providers are also used. However, the responsibility and control for the processing of data lies with us.

The legal basis for the use of these cookies is Art. 6 para. 1 of the European Union's General Data Protection Regulation (GDPR).

We have currently included the following tags from service providers in this category:

Name Company Purpose Expiry
_ga Tiger Feet Party Ltd Generate statistical data on how visitor uses the website 2 years
_gat Tiger Feet Party Ltd Used by Google Analytics to throttle request rate 1 day
_gid Tiger Feet Party Ltd Registers a unique ID to generate statistical data on how visitor uses the website 1 day
_hjAbsoluteSessionIn Progress Tiger Feet Party Ltd Counts how many times a website has been visited by different visitors 1 day
_hjFirstSeen Tiger Feet Party Ltd Determines if a visitor has visited the website before 1 day
_hjIncludedIn PageviewSample Tiger Feet Party Ltd Detect whether the users interactions are included in the website's data analytics 1 day
_hjIncludedInSessionSample Tiger Feet Party Ltd Registers data on visitors website behaviour. 1 day
_hjRecordingLastActivity Tiger Feet Party Ltd Sets a unique ID for the session Session
_hjSession_# Tiger Feet Party Ltd Collects statistics such as number of visits, average time on website 1 day
_hjSessionUser_# Tiger Feet Party Ltd Collects statistics such as number of visits, average time on website 1 year
_hjTLDTest Tiger Feet Party Ltd Registers statistical data on users behaviour on the website Session
hjViewportld Tiger Feet Party Ltd Sets unique ID for session to obtain data on visitor behaviour Session


Marketing
- We store information on your user behaviour on our website and use this data for individual offers and our own direct marketing campaigns. For this purpose, we or the service provider create a profile of the services and websites you have accessed on the internet and assign them to appropriate categories. You will then be shown content or messages that are relevant to your profile. We also use cookies to make the use of our website as convenient as possible for you. These cookies should enable you to use our website in the way you are familiar with from previous visits. These cookies contain information that influences the appearance of the website and its usability. To this end, service providers are also used. However, the responsibility and control for the processing of data lies with us.

The legal basis for the use of these cookies is Art. 6 para. 1 of the European Union's General Data Protection Regulation (GDPR). We will only use your data for this category with your consent.

We have currently included the following tags from service providers in this category:

Name Company Purpose Expiry
_atuvc Tiger Feet Party Ltd Updates the counter of a website's social sharing features 13 months
_atuvs Tiger Feet Party Ltd Shows updated counter to the user if page is shared with social sharing service, AddThis 1 day
_at.cww Tiger Feet Party Ltd Used by social sharing platform AddThis Persistent
_fbp Tiger Feet Party Ltd Used by Facebook to deliver advertisement products 3 months
_gcl_au Tiger Feet Party Ltd Used by Google AdSense for experimenting with advertisement efficiency across websites 3 months
_htRecordingEnabled Tiger Feet Party Ltd Identifies the visitor and optimise ad-relevence by collecting visitor data from multiple websites Session
at-rand Tiger Feet Party Ltd Used by social sharing platform AddThis Persistent
fr Facebook.com Used by Facebook to deliver a series of advertisement products 3 months
IDE doubleclick.net Used by Google Doubleclick to register and report website user's actions after viewing or clicking on the advertisers ads 1 year
loc addthis.com Geolocation, to help providers determine how users are geographically located 13 months
pagead/1p-user-list/# google.com Tracks if user shows interest in specific products across multiple websites.  Measures advertising efforts. Session
tr facebook.com Used by Facebook to deliver a series of advertising products Session
uvc addthis.com Detects how often the social sharing service, AddThis, encoutners the same user 13 months
xtc addthis.com Registers the user's sharing of contect via social media 13 months

Social media

In order to optimise our corporate presence, we maintain company pages on various social media platforms. We use these pages to inform prospective customers about our services and also to communicate with you via these channels.

We use these channels for the following purposes:

  • To provide information about our company and products
  • To conduct statistical evaluations to analyse and improve our products, services and business processes
  • To communicate with customers and prospective customers

Legal basis

The legal basis for this processing of your personal data is our legitimate interest in communicating with our customers and prospective customers, as well as analysing and improving our products, services and business processes. We also make direct contact with customers as part of our Social Media Support service; this processing is based on our contractual relationship customers or pre-contractual actions with prospective customers.

Further information about the social media platforms:

Facebook and Instagram: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

We are jointly responsible with Facebook for the processing of Insights data on our Facebook fan page. The corresponding agreement can be found here:
https://www.facebook.com/legal/terms/page_controller_addendum.
Further information on Page Insights can be found at
https://www.facebook.com/legal/terms/information_about_page_insights_data.

Your general use of Facebook is your own responsibility. You can find Facebook’s privacy policy directly on our Facebook fan page.

You can edit your preferences and objections for personalised advertising from Facebook at any time in your Facebook settings.

Twitter: Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. 

For information about the data collected by Twitter, purposes of processing and all other data protection information, please refer to the Twitter privacy policy (https://twitter.com/en/privacy).

You can opt out at: https://twitter.com/personalization

YouTube: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. 

Further information about data protection and the personal data collected by Google/YouTube through integrated features can be found in the following privacy policy: 
https://www.google.com/policies/privacy/

You can opt out at:  https://adssettings.google.com/authenticated

LinkedIn: LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. 
We also maintain a company profile on the networking platform LinkedIn. 

If you are a member, LinkedIn can assign any access of content and functions on our profile to your user own profile. For more information, please see LinkedIn Ireland’s privacy information at: 
https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy

 

Video content

YouTube and Vimeo

We include videos on our website. The content of these videos is stored directly on the respective platforms and embedded on our site. If you access such a video, we communicate your IP address, the website you visited, and technical information such as your browser, operating system and basic device information. We have embedded the YouTube videos in “privacy enhanced mode” to protect your privacy.

Personal data is transferred only when you access a video. Only then will a server connection to YouTube or Vimeo be established and a corresponding cookie set, which is used to save your settings. By accessing the videos, you leave our area and enter the external platforms of YouTube and Vimeo, which are beyond our control.

You will be informed of this fact again before you access a video. If you have an account with the video service provider, they may be able to identify you. You can avoid this by logging out of your account before playing a video.

Legal basis

The legal basis for the activation of these videos is your consent, which is connected to your consent to cookies (cookie page).

Provider of the YouTube platform

Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Further information on data protection at Google/YouTube can be found here: https://www.google.com/policies/privacy/.
You can opt out of all personalised advertising here: https://adssettings.google.com/authenticated

Provider of the Vimeo platform

Vimeo, LLC, 555 West 18th Street, New York, NY 10011, USA. Further information on data protection at Vimeo can be found here: https://livestream.com/legal/cookie-preferences.

Orders and order processing


Contractual data

When you order one of our products, we ask you to provide personal data that we need to conclude the contract. We store this contractual data for the duration of the contractual relationship, as we need it to fulfil the contract. If you terminate your contract, we will continue to store your contractual data if there are objections or claims that have yet to be resolved. We also store your data for a longer period if there are statutory retention obligations. In the latter case, processing of your data is limited to compliance with the statutory retention periods and will not be processed for any other purposes.

You can make changes to this data yourself at any time via our Control Panel. Once your order has been verified, you will receive information about creating your personal login credentials by email.

Type of data

  • Title
  • First and last name
  • E-mail address
  • Telephone number
  • Company name (for trade customers)
  • Address

Legal basis

We need your data to initiate and execute a contract.

Storage period

We will keep your personal data for the duration of the period you are a customer of Tiger Feet Party Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws.

We may keep your data for up to 7 years after you have ceased trading with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations or as reasonably necessary to prevent fraud, abuse, enforce our terms and to protect our legitimate interests. We assure you that your personal data shall only be used for these purposes stated herein.


Chat

When you use the chat function on our websites, various cookies are set by our chat provider Optimise IT. Some of the cookies are necessary for the technical implementation of the chat function. Some are used for analysis purposes. You can find out more about these cookies on our cookies page.

In addition, we store the chat history for 90 days for quality purposes. Evaluating stored chat histories allows us to continuously improve our customer support. This processing is based on our legitimate interest.  Should you wish to object to this storage you are welcome to send your objection at any time to support@tigerfeetdirect.com.

 

Fraud prevention

Purposes and legal basis

When you place an online order with us, we check whether there are any indications of misuse of our web service or of attempted fraud from the device you are using.

Your device data is also compared with data for devices from which fraudulent activities were carried out in the past or where there was such a suspicion. Employees of Tiger Feet Party Ltd or another service provider may manually review the results of such checks in individual cases. The legal basis for data processing for the purpose of device fingerprinting is our legitimate interest as Tiger Feet Party Ltd has a legitimate interest in protecting itself against fraud and/or misuse.

For the purpose of fraud prevention, we process usage data such as IP addresses, information about the web pages accessed and information about the time and duration of such access. For the purpose of device fingerprinting, we process device and browser data such as language and country settings, browser type, screen information, plug-ins and software versions. Transaction data are also processed, such as the item purchased, contents of the shopping basket, name, postal address, e-mail address, delivery address, payment method and bank details. this data are processed exclusively to prevent fraud and misuse.

My Account

Tigerfeet Direct

69 Upper Accommodation Road,
Leeds, LS9 8LS

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